Frequently Asked Questions
We understand you may have questions. Please watch the video from the Greater National Advocates NOW organization, which may answer many questions you have about Independent Patient Advocates.
What can a Board Certified Patient Advocate do for me?
A Board Certified Patient Advocate (BCPA) can navigate your healthcare needs every step of the way and empower your decision making. The healthcare system is complex and a BCPA can ensure your health and wellbeing are prioritized with healthcare professionals.
What can a Board Certified Patient Advocate not do for me?
The owner of SunNav Healthcare Advocates and its associates do not provide legal or financial advice/services. If you need help in these areas please seek help from an appropriate professional. Our advocates are unable to provide transportation to our clients, but we can arrange transportation if needed from 3rd party companies.
Why should I hire a Board Certified Patient Advocate?
This certification ensures they have the knowledge and skill set required to help clients with any healthcare concern. Certification also requires continuing education credits to remain certified.
Can I use my health insurance to pay for Patient Advocacy service?
Currently all Patient Service costs are out-of-pocket. We work directly in the client's best interest and not for the hospital or insurance company.
How do you operate during the COVID-19 pandemic?
Most of our services can be done through phone calls, email, or teleconferencing (ZOOM). We will follow all CDC guidelines if meeting in person. We will respect your personal wishes also.
How can a patient advocate help improve communication between patients and their healthcare providers?
Patient advocates facilitate effective communication by helping patients understand medical terminology, asking clarifying questions, and ensuring the patient’s concerns and priorities are communicated accurately to healthcare providers. They bridge the communication gap, which fosters a more collaborative environment for the patient and provider.
In what ways does a patient advocate support patient autonomy and decision-making?
Patient advocates respect and support patient autonomy by helping clients understand all available options, clarifying medical information, and ensuring their values and preferences are considered. This empowers patients to make informed choices that align with their personal beliefs and goals.
What does a patient advocate do when reviewing my medical diagnoses and treatment options?
A patient advocate reviews diagnoses and treatment options to ensure patients understand them fully, providing clarity on medical terms, potential risks, and benefits. They may also research alternative treatments and help assess the best options based on the patient's personal preferences and health needs..
Can a patient advocate attend my medical appointments with me, and how do they help during the visit?
Yes, a patient advocate can accompany you to appointments. They take notes, ask questions, and ensure you understand the information provided by healthcare providers. Advocates also clarify instructions or advice, supporting you in making informed decisions.
What are the benefits of having a patient advocate monitor my care at the hospital bedside?
An advocate at your bedside ensures continuity of care by monitoring treatment, communicating with the healthcare team, and safeguarding your interests. They can address any concerns immediately, making sure your care aligns with your preferences and needs.